22 Batchelor Road, Newport, NP19 8GU
Clear terms for your order
These terms explain how orders, custom-built PCs, delivery, returns and warranties work when you buy from Newman's Gaming. We have written them so you can find the answer that matters to your purchase.
Before you order
These terms apply when you use this website or place an order with Newman's Gaming, based at 22 Batchelor Road, Newport, NP19 8GU. Your order confirmation and any written build specification also form part of the agreement for that purchase.
Please read the relevant product details and order documents before paying. If a term is unclear, contact the Newport workshop before you place your order.
Submitting an order is an offer to buy the listed goods. We accept it when we send an order confirmation or, for a custom build, confirm the agreed specification and order in writing. An automated receipt only confirms that we received your request.
These terms are governed by the laws of England and Wales. Consumer protections that apply where you live continue to apply.
Section 02
Keep your account and delivery details current. We check listings carefully, but stock, supplier specifications and prices can change.
Give us accurate contact, billing and delivery details, and update them if they change. Keep your sign-in details secure. Tell us promptly if you believe someone has used your account without permission.
We may restrict or close an account if it is used unlawfully, fraudulently or in a way that disrupts the website or other customers.
We aim to show current product descriptions, images, prices and specifications. Some images are illustrative; the written product specification and your order confirmation identify what you are buying.
PC component availability can change with supplier stock. If an item becomes unavailable after you order, we will contact you to discuss a suitable alternative or cancel the affected order and refund payment taken for it.
If a listing contains a clear price or specification error, we will contact you before dispatch or build completion. You can accept the corrected details or cancel for a refund of amounts paid for that order.
We may update website content and availability. A change does not alter an order we have already accepted unless you agree to it or the law allows it.
Section 03
A custom PC is assembled to the parts and options agreed for your order. Check the written build specification before you approve it; that document is the reference point if a configuration detail is disputed.
We confirm the selected components, case, operating system options and any agreed services in writing. We check compatibility for the parts supplied and selected by us before ordering and assembly.
Tell us about your monitor, intended games, specialist software or other requirements before approving the build. A change after approval may affect price and lead time. We will explain the change and get your agreement before proceeding.
If you ask us to use a component you supply, you are responsible for its source, condition, licence status and any information you give us about it. We can decline a part that is damaged, unsuitable or unsafe to install.
Our compatibility check covers the components in the agreed specification. It cannot confirm the history, remaining warranty or hidden faults of a customer-supplied part.
Any deposit, balance schedule or build lead-time estimate will be shown in your written quote or order confirmation. A deposit is due only where the quote or confirmation says so.
Lead times are estimates and can move if a part is delayed or you request a change. We will contact you about a material delay and explain the available options.
Section 04
Prices are shown in pounds sterling and include VAT where it is chargeable, unless a listing states otherwise. The checkout or written quote shows the total, delivery charge and any applicable tax before you confirm payment.
Payment methods available for a particular order are shown at checkout or in your written quote. We take payment at the stage stated there. A custom build may use a deposit and balance schedule only when those amounts and due dates are set out in writing.
Available delivery methods, charges and estimated timings are shown before you place the order. Estimates are not guaranteed dates. We will let you know if a significant delay becomes apparent.
Collection from 22 Batchelor Road is by prior arrangement. We will confirm when the order is ready and agree a collection time with you.
For a delivery to a consumer, responsibility for loss or damage passes to you when you, or someone you nominate, takes physical possession of the goods. It does not pass to a carrier you chose independently where we did not offer that carrier.
Ownership passes once we have received full payment. If an order arrives damaged or incomplete, contact us promptly with your order details so we can look into it. This does not reduce your statutory rights.
Section 05
Different rules can apply to standard stock and a PC made to your specifications. The applicable rights depend on the goods and how the order was placed. Your statutory rights always remain intact.
For most goods bought online, consumer cancellation rules give you 14 days from the day after delivery to tell us you want to cancel. You then have a further 14 days to send the goods back. Contact us using the details at the end of this page so we can record your request and explain the return steps.
An exception can apply to goods made to your specifications or clearly personalised. A custom PC may fall within that exception when it is built to your individual specification; it does not lose cancellation rights simply because it is assembled. We will explain any applicable exception before you commit to the order.
If you cancel within a statutory cooling-off period, we refund the amount due under the applicable rules, including the cost of the least expensive standard delivery option offered where required. We may reduce a refund if goods have been handled beyond what is needed to inspect them.
Contact us before sending anything back. Include your order reference and a clear description of the issue. Return items with their accessories and packaging where reasonably possible; missing packaging does not remove your statutory rights.
For a change-of-mind return, you are responsible for return postage unless we have agreed otherwise or the law says we must cover it. If goods are faulty, misdescribed or otherwise do not meet the contract, contact us and we will explain the remedy and arrange return handling in line with your legal rights.
Do not post a desktop PC until we have discussed safe packing and the return address with you. Keep proof of postage for any parcel you send.
Any additional warranty period and its scope are set out in the product listing, order confirmation or warranty document supplied with the item. Component cover may be provided by the component maker under its own terms.
Warranty cover does not replace your legal rights. Accidental damage, liquid damage, misuse, unsuitable operating conditions and unauthorised repair or modification may fall outside an additional warranty where the stated terms allow that exclusion. This does not affect a claim where the fault was present at delivery or another legal remedy applies.
Contact us with the order reference and a description of the fault before arranging a repair or sending a system in. We will confirm the next steps and any applicable warranty terms.
Section 06
Website text, product photography, branding and other material belong to Newman's Gaming or the relevant rights holder. You may view the site and use its product information for personal shopping decisions. Do not copy, publish or commercially reuse that material without permission.
Use the site lawfully. Do not attempt to gain unauthorised access, interfere with its operation or submit harmful code or misleading order information.
You are responsible for having valid licences for software you install or ask us to install. We do not grant a software licence unless the order explicitly includes one from its rights holder. Use your PC and software in line with the relevant licence terms and applicable law.
If you have a concern about an order or these terms, contact us first so we can review the details with you. We will handle the issue in line with the agreement and applicable consumer law.
Ask the Newport workshop before ordering, or contact us about an existing purchase.