22 Batchelor Road, Newport, NP19 8GU
Privacy and data protection
This policy explains what Newman's Gaming collects when you browse, place an order or ask us about a custom PC. The short version: we use the details needed to serve you and keep the records the law requires.
This policy applies to information handled through our website and when you contact or buy from Newman's Gaming, the PC gaming retailer at 22 Batchelor Road, Newport, NP19 8GU. We act as the data controller for these activities.
We update this page when our practices or legal duties change. If a change affects how we use information you have already given us, we will take reasonable steps to bring the change to your attention.
A note about payments. Card payments are handled by the payment provider used at checkout. We do not keep full card numbers or security codes. We may receive transaction references and payment status so we can match a payment to an order.
01 / What comes in
The details depend on what you do on the site. We ask for information that helps us complete that task.
We collect your name, billing and delivery address, email address, phone number, items ordered and order history. Payment providers return a transaction reference and payment status.
If you ask about a PC, we may record your budget, preferred games, target resolution or frame rate, existing hardware and the details you include in your message.
Our website may receive technical data such as browser and device type, pages visited, approximate usage times, IP address and basic security logs.
Please do not send us payment card details by email or in an enquiry form. We do not need them to discuss a gaming PC.
02 / The reason for each use
We connect each use to a clear purpose and a lawful basis under UK GDPR.
We use contact, item and delivery details to take your order, arrange dispatch, answer delivery questions and provide warranty or support help. The basis is our contract with you.
We use enquiry details to respond and discuss a configuration around your games, monitor and budget. The basis is taking steps you ask for before a contract, or our legitimate interest in handling customer questions.
We send marketing where we have your consent or another lawful route permitted by law. You can opt out at any time using the unsubscribe option in a message or by contacting us.
| What we do | Why we may do it | Lawful basis |
|---|---|---|
| Take payment, process orders and deliver products | To supply the items and services you request | Contract |
| Reply to questions and discuss a custom build | To respond to your request before a possible purchase | Pre-contract steps or legitimate interests |
| Keep invoices and transaction records | To meet tax, accounting and other legal duties | Legal obligation |
| Handle product issues and protect our systems | To resolve support matters and keep the site and business secure | Contract, legal obligation or legitimate interests, as applicable |
| Send marketing messages | To share relevant updates where the rules allow | Consent or another permitted basis |
| Measure browsing activity using optional analytics cookies | To see which pages and product areas are useful | Consent, where required |
We may share the minimum details needed with providers that help us take payments, host the website, deliver orders or support business records. They must handle information under appropriate instructions and safeguards. We do not sell customer contact details.
04 / Keeping information safe and useful
We keep personal information only for as long as its purpose or a legal requirement calls for. The periods below are our usual guide; a specific dispute or legal duty may require a longer period.
Access: ask for a copy of your personal information.
Correction: ask us to fix information that is inaccurate or incomplete.
Erasure: ask us to delete information where the law allows.
Restriction: ask us to limit certain uses while a matter is checked.
Portability: request eligible information in a commonly used format.
Objection: object to some processing, including direct marketing.
Some rights depend on the reason we hold the data. You can also complain to the Information Commissioner's Office at ico.org.uk.
Email us with the request and enough detail to identify the relevant order or enquiry. We may ask a reasonable question to confirm your identity. We normally respond within one month; if a request is complex or there are several requests, the law may allow more time and we will tell you.
Need a clear answer?
Contact Newman's Gaming about access, correction, deletion or any question about how your information is used. Please include the order reference if your request relates to a purchase.
For a written request or data question.
[email protected]For a straightforward or urgent question.
+44 7457 809958Write to us at the Newport address.
Newman's GamingFor information about the terms that apply to a purchase, read our Terms and Conditions.
Ask us about your data